Returns policy
Every return is routed to a Njordr-controlled in-market hub — not shipped back to your warehouse — and the cost is assigned automatically based on why it happened.
Recoverable against your payout, per your SLA. We don't pass this cost to the buyer or absorb it silently — it's tracked and clawed back transparently on the payout-hold ledger.
The buyer pays return shipping, disclosed upfront in our terms — Njordr absorbs the handling cost. Under EU consumer law we don't charge a flat restocking fee on a valid withdrawal, and the original standard delivery cost is refunded; only the return leg can be shifted to the buyer.
On marketplaces with their own buyer-protection program (eBay, Amazon), that program's rules take precedence over our standard terms for that order.
Routing every return to one in-market hub lets us batch, assess and restock or liquidate locally — instead of shipping individual returns cross-border, which erodes margin on both legs.
Full SLA terms, including return-cost thresholds, are confirmed in your partner agreement. Questions? hello@via.eu